We stand behind our service. If you experience a genuine technical problem that we cannot resolve, we will make it right. This policy explains when refunds are available, how to request one, and what happens after you cancel.
1. Refund Overview
MyPremiumIPTV offers a 24-hour free trial so you can verify that our service works correctly on your devices and network before committing to a paid subscription. Because of this trial period, our general policy is that all subscription purchases are final once the trial has been used.
However, we recognize that genuine technical issues can arise, and we evaluate refund requests on a case-by-case basis in good faith.
2. When Refunds Are Available
- Service completely non-functional after purchase and support cannot resolve within 72 hours
- Duplicate payment charged in error
- Payment processed after cancellation
- Subscription activated before free trial expired (billing error)
- Significant service degradation lasting more than 7 consecutive days
- Change of mind after active use of the service
- Internet connection or device compatibility issues on the customer's end
- Account terminated for Terms of Service violations
- Partial month or unused days remaining on a cancelled subscription
- Requests made after 7 days from the billing date
- Free trial accounts (no charge made)
3. Refund Request Window
Refund requests must be submitted within 7 days of the billing date to be considered. Requests submitted after this period will not be accepted under any circumstances. We strongly encourage subscribers to contact support at the first sign of any issue rather than waiting.
4. How to Request a Refund
To submit a refund request:
- Email support@mypremiumiptv.net with the subject: "Refund Request — [Your Username]"
- Include your account email address and registered username
- Provide the transaction ID or payment reference number
- Describe the issue in detail — what you experienced and what troubleshooting steps you have already tried
- Include screenshots or screen recordings if available
Important: Before requesting a refund, please allow our support team to attempt to resolve your issue. Many problems can be fixed within hours. Contact us via WhatsApp or email and a technician will assist you directly.
5. Processing Timeline
Once a refund is approved:
- Approval notification: Within 48 hours of receiving your complete request
- Refund processing: 3–7 business days depending on your payment method
- Card refunds: May take 5–10 business days to appear on your statement depending on your bank
- Cryptocurrency payments: Refunded in equivalent value at the time of refund processing
6. Cancellation Policy
You may cancel your subscription at any time. Cancellation stops future billing immediately. Your service will remain active until the end of the current billing period — we do not offer pro-rated refunds for unused days within a billing cycle.
To cancel, contact our support team via email or WhatsApp. Cancellations are processed within 24 hours and confirmed by email.
7. Chargebacks & Disputes
Please contact us before initiating a chargeback. Filing a chargeback without first contacting our support team will result in immediate account suspension and may be flagged as fraudulent activity. We have a strong track record of resolving legitimate disputes quickly and fairly — give us the opportunity to make it right first.
8. Contact Support
Our support team is available 24/7 to help resolve any billing or service issues:
- Email: support@mypremiumiptv.net
- WhatsApp: Available on our website
- Response time: Within 2 hours during business hours, within 12 hours otherwise